Terms & Conditions My Lucky888 – A Complete Guide for All Members

To register and use the my lucky888 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age and above on the date of registration
• Be a Malaysian citizen or valid permanent resident
• Have a valid email address and an active Malaysian phone number
• Has never been banned or prohibited from using the my lucky888 platform previously
• Not registering in the capacity of an agent, representative, or proxy of any business entity without the prior written consent of my lucky888

One Account Per Person

Each individual is only permitted to hold one (1) account active on my lucky888. Multiple accounts registered by the same individual — whether using a different name, address, phone number, or IP address — are strictly prohibited. Any duplicate accounts detected will be suspended immediately, and balances across all associated accounts may be forfeited without compensation.

Identity Verification (KYC)

My lucky888 reserves the right to request identity verification documents at any time, including but not limited to MyKad, passport, or other supporting documents. This forms part of the industry-standard Know Your Customer (KYC) procedure to prevent fraud and money laundering. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

My lucky888 supports Malaysian local payment methods only. The following deposit and withdrawal limits and conditions apply:

Supported Payment Methods

My lucky888 supports the following payment methods exclusively for the Malaysian market:

• Touch 'n Go eWallet — deposits and withdrawals
• GrabPay — deposits and withdrawals
• DuitNow — deposits and withdrawals
• Boost eWallet — deposits only
• ShopeePay — deposits only
• FPX Online Banking — Maybank2u, CIMB Clicks, and other major Malaysian banks

Withdrawal Conditions

To request a withdrawal, your account must have met all applicable rollover requirements (if any active bonus is present). Withdrawal requests submitted while rollover conditions remain unfulfilled will be automatically rejected. my lucky888 reserves the right to request transaction verification documents before processing withdrawals exceeding RM 5,000 in a single day.

My lucky888 offers a variety of bonuses to eligible members. All bonuses are subject to rollover requirements and the specific terms stated in each promotional offer. The following general terms apply to all bonuses:

• Bonuses may only be claimed by members who have verified their phone number and email address
• The rollover requirement must be fulfilled in full before any portion of the bonus balance can be withdrawn
• Bonuses cannot be transferred between accounts or redeemed directly for cash
• Each type of bonus may only be claimed once per member, unless otherwise stated in the relevant promotional terms
• My lucky888 reserves the right to cancel, modify, or terminate any promotion at any time with reasonable notice
• Attempts to abuse the bonus system will result in account suspension and balance deduction

Welcome Bonus

A welcome bonus of up to RM 888 is available to new members making their first deposit. The rollover requirement is 10x total deposit amount plus bonus before a withdrawal is permitted. This bonus must be used within 30 days of activation, after which it will expire automatically.

Weekly Cashback

The 15% cashback is calculated based on net losses within a week (Monday–Sunday) and credited every Tuesday at 12:00 noon. The rollover requirement for cashback is 3x, making it the most straightforward bonus to convert.

All games available on my lucky888 — including slots, live baccarat, roulette, blackjack, poker, Sports Betting (football, badminton), e-sports, lottery, and progressive jackpots — are subject to the following rules and conditions:

• The outcome of all games is final once a round or bet has concluded
• Any technical failure occurring during an active game session will be referred to the relevant game provider for review
• My lucky888 reserves the right to void any bets or games affected by technical errors or software faults
• Players are not permitted to use third-party software, bots, or any automated tools to place bets
• Player collusion in poker or table games is strictly prohibited

Sports Betting & E-Sports

For the Sports Betting section — covering the Malaysia Super League, EPL, badminton, and e-sports such as MLBB and Valorant — results announced by the official match organiser are final. my lucky888 sources data from accredited sports statistics providers and is not responsible for any delays or inaccuracies in third-party official result reporting.

Keeping your account secure is a shared responsibility between you and my lucky888. The following are your obligations as an account holder:

• Keep your account password confidential and do not share it with anyone
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) as provided by my lucky888
• Notify my lucky888 immediately if you suspect any unauthorised access to your account
• Avoid accessing the my lucky888 platform over unsecured public Wi-Fi networks

My lucky888 will not be held liable for any losses arising from security lapses on the member's part, including sharing passwords or using devices infected with malware.

My lucky888 reserves the right to suspend or close any account for the following reasons, without prior notice in serious cases:

• Identity fraud or providing false information during registration
• Abuse of the bonus or promotion system
• Multiple Account Ownership
• Use of bot or automation software
• Suspected money laundering activity
• Attempts to hack, damage, or disrupt the platform
• Inappropriate conduct towards customer support staff

Members may also request to close their own account at any time by contacting the my lucky888 support team. Any valid balance (meeting all applicable conditions) will be returned upon completion of the verification process.

My lucky888 is fully committed to responsible gaming practices. We believe gambling should remain a form of entertainment, not a source of financial stress or personal hardship.

Our platform provides the following tools to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford
• Self-Exclusion: Take a break from the platform for 24 hours, 7 days, 30 days, or permanently
• Play Time Reminder: Receive a notification once your set play time has elapsed
• Reality Check: Periodic notifications remind you of how long you have been playing and how much you have spent

If you or someone you know is experiencing gambling-related issues, please reach out to the my lucky888 support team or visit our Responsible Gaming us to access the appropriate support resources.

My lucky888 provides this platform on an "as is" basis and makes no express or implied warranties regarding its continuous availability, accuracy, or fitness for any particular purpose. Specifically, my lucky888 is not liable for:

• Financial losses resulting from betting decisions made by the member
• Service disruptions caused by scheduled or unplanned maintenance
• Transaction processing delays caused by third parties (banks, e-wallet operators)
• Losses resulting from security failures on the member's own part
• Indirect, incidental, or consequential losses under any circumstances

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through my lucky888's support channels will be referred to the appropriate court jurisdiction in Malaysia.